Tool Actions allow the agent to interact with external applications such as booking systems, CRMs, or databases. Use Tool Actions when the agent needs to perform operations outside the conversation.

To configure:

Select Tool Action from the node panel or from the Response node → Add Function
Select the App / Tool
Select the Action
Add a Description(optional)
Configure the required fields

Example actions:

get_available_slots
book_appointment
update_crm

Function Description (Optional)

Each function includes a Description field that explains when the agent should call the function. Example:

Call this function after collecting the appointment date.

This helps the AI agent determine the correct moment to trigger the action.

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Billing

Tool Action

Function Description (Optional)

​Function Description (Optional)

Function Description (Optional)