Skip to main content
The Speech Settings section allows you to control how your AI agent sounds and behaves during voice calls. These settings help create a more natural and controlled conversation experience.
Speecsettings

​
Available Settings

​
1. Background Sound

This setting lets you add ambient audio during a call to make conversations feel more realistic. Available Options:
  • None (Default)
    No background sound is played.
  • Office Ambient
    Adds subtle office background noise (e.g., distant chatter, workspace sounds).
  • Keyboard Typing
    Adds light typing sounds to simulate an active working environment.
How to Configure:
  • Open your agent in the Agent Builder
  • From the right-side panel, click on Agent Settings
  • Go to Speech Settings
  • Locate Background Sound
  • Click the dropdown
  • Select one of the available options
When to Use What:
  • Use None → For clean, distraction-free conversations
  • Use Office Ambient → To simulate a professional environment
  • Use Keyboard Typing → To create a “live agent working” feel

​
2. Turn-Taking Responsiveness

Controls how quickly the AI starts speaking after the user finishes their input. Range:
  • 0 (Slower Response) → Slight delay before the agent responds
  • 1 (Instant Response) → Agent responds immediately
Default Value:
  • 1 (Fast response)
Behavior Guide:
  • Lower values → More natural pauses, less interruption risk
  • Higher values → Faster replies, more responsive feel

​
3. Interruption Response

Controls how quickly the AI stops speaking when the user interrupts. Range:
  • 0 (Low Responsiveness) → Agent continues speaking longer before stopping
  • 1 (High Responsiveness) → Agent stops immediately when interrupted
Default Value:
  • 1 (Highly responsive)
Behavior Guide:
  • Lower values → Better for structured or scripted conversations
  • Higher values → Better for dynamic, back-and-forth conversations

​
Best Practices

  • Use fast Turn-Taking Responsiveness for real-time conversational agents
  • Reduce responsiveness slightly if conversations feel too abrupt
  • Keep Interruption Response high for natural dialogue flow
  • Lower interruption responsiveness for presentations or guided flows
  • Use background sound sparingly to avoid distraction

Speech & Interruption Settings