SigmaMind provides powerful telephony capabilities by allowing you to purchase new phone numbers directly from the platform or bring your own existing numbers. These numbers serve as the entry and exit points for your AI Agents, enabling them to handle real-world inbound and outbound calls.

Purchase New Phone Number

You can purchase phone numbers directly inside the SigmaMind Dashboard.

Bring Your Own Number (BYO)

If you already own numbers from providers like Twilio or Telnyx, you can integrate them using SIP trunking.

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Why Phone Numbers?

Phone numbers act as the bridge between your AI Agents and real customers. By connecting a number to an agent, you enable that agent to:
  • Receive inbound calls from customers dialing your number.
  • Make outbound calls for campaigns, follow-ups, or notifications.
  • Test conversations in a real-world telephony environment, beyond just the Playground.

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Purchase a New Number

You can purchase phone numbers directly inside the SigmaMind Dashboard:
  1. Navigate to Phone Numbers in the sidebar.
  2. Click Purchase Number.
  3. Select:
    • Country / Region where you need the number.
    • Capabilities (Voice / SMS, if applicable).
    • Area code or prefix for local presence.
  4. Complete the purchase, and the number will be instantly available in your account.

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Bring Your Own Number (BYO)

If you already own numbers from providers like Twilio, Telnyx, or others, you can integrate them into SigmaMind using SIP trunking or supported providers. Steps:
  1. Go to Phone Numbers → Bring Your Own Number.
  2. Choose your provider from the available list (e.g., Twilio, Telnyx).
  3. Follow the instructions to configure SIP credentials or forwarding.
  4. Once added, your number will appear alongside purchased numbers in your SigmaMind dashboard.

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Connecting Numbers to AI Agents

After you purchase or bring a number, you can assign it to an AI Agent:
  1. Navigate to Phone Number in dashboard.
  2. Choose the phone number you want to bind.
  3. Select the desired AI Agent from the dropdown for both inbound and outbound.
  4. Save the settings.
  • Inbound calls to that number will be routed to your AI Agent.
  • Outbound calls made by that agent will display the assigned number as the Caller ID.

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Testing Inbound & Outbound Calls

  • Inbound Test: Dial your purchased/connected number from any phone to interact with your AI Agent.
  • Outbound Test: Trigger calls via the Campaigns module or the API to see how your agent performs in live outbound scenarios.

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Key Benefits

  • Unified telephony management inside SigmaMind.
  • Flexibility to purchase or integrate existing numbers.
  • Easy mapping between numbers and AI Agents.
  • Full control over inbound, outbound, and test calls.
📌 Next steps: Purchase Phone Number or Bring Your Own Number.