Accessing the Playground
- Open your agent in Agent Builder
-
Select Playground from the right-side panel

- Voice / Chat toggle
- Conversation window
- Node execution trace
- Test history panel
- Audio playback controls
- Start New Call button
Testing Your Agent
The testing flow in Playground differs depending on whether you are using Voice or Chat mode.
Voice Mode Testing
Use Voice mode to simulate real-time call interactions.
How to test in Voice mode:
- Switch to Voice at the top.
- Click Start New Call at the bottom.
- Speak to the agent.
- Listen to responses in real time.
- Replay the recording
- Adjust playback speed
- Download the audio
Chat Mode Testing
Use Chat mode to test text-based conversations.How to test in Chat mode:
- Switch to Chat at the top.
- Click on Manual Chat Conversation.
- Start typing your message in the input field.
- Click Send to interact with the agent.
- Manually test conversation flows
- Validate prompts and responses
- Test dynamic variables
- Verify branching logic
- Debug workflow execution
Understanding the Interface
Node Execution Trace
It displays the real-time path the Agent follows through connected nodes during a conversation, helping you debug and understand workflow behavior.
Start Trigger (start-trigger-node)Response (response-node)Function Call (voice-action-node)- Any other connected workflow nodes
- Which node was triggered
- The exact input it received
- The output it generated
- Whether the action executed successfully
Function Call Logs
When your agent triggers an action (for example, a voice transfer or API call), the Playground displays:- Input payload
- Output response
- Status message
- Data mapping
- Variable passing
- Integration accuracy
- Action success or failure
Test History & Restore
On the right side of the Playground, you’ll find the Test History section.
- View all previous test sessions
- Click Restore to reload a past conversation
- Review the complete transcript
- Re-check node execution
Audio Playback & Recording
In Voice mode, the Playground provides full audio controls for reviewing test calls.
- ▶️ Play the recorded conversation
- ⏸ Pause anytime during playback
- ⏩ Adjust playback speed
- ⬇️ Download the call recording
- View total call duration from the timeline
- Analyze tone and clarity
- Review pauses and response timing
- Validate whisper messages and transfers
- Share recordings for QA or team review
- Perform compliance checks
Clear & Retest
You can instantly:- Clear messages
- Start a new call
- Re-run test scenarios
Real-Time Debugging
The Playground allows you to:- Identify which node failed
- Check incorrect branching
- Verify conditions
- Inspect variable replacements
- Confirm action execution
Why Playground is Important
The Playground helps you:- Test before going live
- Validate conversation flow
- Debug integrations
- Verify function calls
- Optimize user experience
- Ensure production readiness
Best Practice
Before deploying your agent:- Test multiple conversation paths
- Trigger all conditional branches
- Validate all integrations
- Review transcripts
- Replay voice recordings
- Confirm successful action execution