Available Channels
The Playground supports testing across three primary communication channels:- Voice – Simulate and test web call interactions.
- Chat – Test conversational workflows through text-based messaging.
- Email – Validate how your AI agent handles email-based conversations.
Core Features of the Playground
The Playground provides several key tools to manage and test conversations:- Refresh Playground – Restart the environment to ensure a clean session.
- Clear Messages – Remove existing conversation history to begin a fresh test.
- Conversation History – View all past messages exchanged during a test session.
These controls are useful for repeating scenarios, running multiple test cases, or isolating specific interaction patterns.
Playground Controls
Within the Playground, you can configure important settings to simulate real customer interactions:- Set the Agent – Select which AI agent you want to test.
- Pick Customer Phone Number – Choose or assign a number for voice simulations.
- Select Store – Connect and test agent workflows that interact with Shopify.
These settings give you flexibility to test your agent in the same environment it will run in production.
Node-Level Logs and Debugging
AI agents in SigmaMind are built with nodes that define different steps in the conversation flow.The Playground provides logs for each node, including:
- Input data passed into the node.
- Output values generated by the node.
- Logs for intermediate steps and results.
- Debug issues in the workflow.
- Validate that data is being processed correctly.
- Understand the flow of logic inside your agent.
By reviewing logs at the node level, developers can pinpoint errors and quickly resolve failures in agent workflows.
System Logs
In addition to node-specific logs, the Playground also provides access to system logs, which include:- End-to-end data flow across the system.
- Infrastructure-level events.
- Errors or warnings outside of the agent logic.
Why Use the Playground?
The Playground is designed to help developers and operators:- Test AI agents in a safe, controlled environment.
- Simulate customer interactions across voice, chat, and email.
- Debug issues at both the node level and system level.
- Validate integrations (such as Shopify or SIP phone numbers).
- Iterate quickly before deploying changes to production.
With the Playground, you can confidently build, test, and optimize your AI agents while minimizing risks in live customer environments.