After creating a campaign, you can track its progress and results in real-time from the Campaigns for Outbound Calls dashboard. This section provides live updates and final statistics for every campaign.

​
Step 1: Campaign Status

Each campaign displays a Status badge showing its current state:
  • scheduled – A start date and time are set. The campaign will begin automatically.
  • in-progress – Calls are actively being placed according to concurrency.
  • completed – All calls have finished and the campaign is closed.

​
Step 2: Key Metrics on the Dashboard

For every campaign, the dashboard displays:
  • Total Calls – Number of outbound calls in the campaign.
  • # Completed – Calls that reached a final outcome.
  • # Picked – Calls successfully answered by recipients.
  • # Voicemail – Calls that ended in voicemail/answering machine.
  • Outbound Phone Number (sipPhoneNumber) – The SIP caller ID used.
These figures update in real time as calls progress.

​
Step 3: Open Detailed Campaign View

Click a Campaign Name to open detailed call records, including:
  • Recipient’s number
  • Start and end timestamps
  • Call outcome (answered, voicemail, failed, etc.)
  • Termination reason
  • Call duration
  • Any personalization variables used

​
Example Use Cases

  • Marketing managers tracking conversion campaigns.
  • Customer service teams monitoring service update campaigns.
  • Healthcare organizations verifying appointment reminders.