After creating a campaign, you can track its progress and results in real-time from the Campaigns for Outbound Calls dashboard. This section provides live updates and final statistics for every campaign.Documentation Index
Fetch the complete documentation index at: https://docs.sigmamind.ai/llms.txt
Use this file to discover all available pages before exploring further.
Step 1: Campaign Status
Each campaign displays a Status badge showing its current state:- scheduled – A start date and time are set. The campaign will begin automatically.
- in_progress – Calls are actively being placed according to concurrency.
- completed – All calls have finished and the campaign is closed.
Step 2: Key Metrics on the Dashboard
For every campaign, the dashboard displays:- Total Calls – Number of outbound calls in the campaign.
- Campaign Name - Name of the campaign
- # Completed – Calls that reached a final outcome.
- # Picked – Calls successfully answered by recipients.
- # Voicemail – Calls that ended in voicemail/answering machine.
- Outbound Phone Number (sipPhoneNumber) – The SIP caller ID used.
- Last Modified - Date and time of the last update
These figures update in real time as calls progress.
Step 3: Open Detailed Campaign View
Click a Campaign Name to open detailed call records, including:- Recipient’s number
- Start and end timestamps
- Call outcome (
answered,voicemail,failed, etc.) - Termination reason
- Call duration
Viewing a Call in Detail
Click any Call ID to open a side panel with full details of that call, including:- Call date, time, and duration
- From / To numbers – Agent’s outbound number and recipient’s number
- Recording – Download or playback the call audio
| Tab | What you’ll find |
|---|---|
| Transcript | Full conversation between the AI agent and the recipient, with timestamps |
| Node Logs | Step-by-step flow of nodes the agent executed during the call |
| Dynamic Variables | Variables used or updated during the call |
| Analysis | Call performance summary and insights |
| System Logs | Technical logs including STT, LLM, and TTS latency per message |
Example Use Cases
- Marketing managers tracking conversion campaigns.
- Customer service teams monitoring service update campaigns.
- Healthcare organizations verifying appointment reminders.