Call settings control how your AI agent manages live calls, ensuring they are handled efficiently and gracefully.
These options let you define behaviors for voicemail detection, reminders, silence handling, and call duration limits.

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Voicemail Detection

If a voicemail system is detected, the agent can be configured to:
  • Hang up the call immediately.
  • Leave a voicemail with a pre-configured message.
This prevents wasted call time and ensures important messages are delivered even when the customer is unavailable.

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Reminder Messages

Agents can automatically send reminder messages during a call if the customer is inactive or not responding. You can configure reminders as either:
  • Time-based → e.g., every 10 seconds.
  • Count-based → e.g., up to 4 times.
This ensures the agent remains proactive without overwhelming the customer.

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Silence Detection

Agents can also be set to end the call automatically if silence is detected for a configured period. Example:
  • End call after 30 seconds of silence.
This avoids unnecessary call charges and frees up the agent for new conversations.

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Maximum Call Duration

You can define a maximum call duration for each call. Example:
  • If set to 10 minutes, the call will automatically disconnect once the limit is reached.
This prevents calls from running indefinitely due to unexpected scenarios.

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Summary

  • Voicemail Detection → Hang up or leave a voicemail.
  • Reminder Messages → Send based on time or count.
  • Silence Handling → End call after configurable silence duration.
  • Max Call Duration → Automatically disconnect calls after a set time.
Call settings give you full control over how long conversations run and how they should end gracefully.