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The **Chat **under Conversations displays all text-based interactions handled by your AI agents. Use this page to browse conversations across multiple channels, filter by agent or date, and review individual chat sessions.
Chats

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How to Navigate

  1. Go to the Home Dashboard.
  2. From the left side panel, click on Conversations.
  3. Open the Chats tab at the top of the page.

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Common Use Cases

  • Monitor agent chat performance.
  • Review customer conversation history.
  • Track active and completed conversations.
  • Analyze communication activity across channels.
  • Audit customer support interactions for quality assurance.

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Status Indicators

  • Updated Datetime → Displays the latest activity timestamp for the conversation.
  • Channel → Indicate the communication channel used for the conversation.
  • Agent Name → Shows which AI agent or support workflow handled the interaction.

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Filters

Use the filter bar at the top to narrow down your chat list:
Click 1 Filter to view or clear any active filters. Use Download to export the current view as a CSV. Click Refresh to reload the latest data.

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Chats Table

Each row represents a single chat conversation. The table includes the following columns:

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Channels

Chat

Text conversations initiated through a chat widget, web embed, or the SigmaMind Playground.

Email

Conversations that originated from or were handled via email threads.
Use the Agent Name and Date Range filters together to quickly find what you’re looking for.

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FAQs

Playground indicates the conversation was initiated from the SigmaMind Playground testing environment, not a live production deployment.
Click on any row in the Chats table to open the full conversation transcript and details.
Yes — use the Channels filter at the top to select one or more channels (chat, email, phone). Deselect channels to exclude them from the results.
If you see many conversations with the same Updated Datetime, it typically means a batch of test conversations were created together in the Playground during that session.