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Basic Settings define how your AI agent sounds, thinks, and communicates during a call. These are the core configuration controls that directly impact:
  • Voice quality and experience
  • Response speed and intelligence
  • Language understanding and accuracy
  • Overall conversation flow
👉 Incorrect setup here can lead to robotic voice, slow responses, or poor user experience.
Basicsettings

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What You Configure Here

SettingWhat It ControlsWhy It Matters
VoiceHow the agent soundsAffects user trust and engagement
TTS ModelSpeech generation qualityImpacts realism and latency
LLM ModelIntelligence of responsesControls speed, accuracy, and reasoning
LanguageInput/output languageEnsures correct understanding and replies
Who Speaks FirstCall start behaviorDefines conversation flow
You can define:
  • How your agent speaks (Voice)
  • How your agent thinks (LLM Model)
  • Which language it understands
  • Who starts the conversation

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How to Configure

  1. Open your agent in the Agent Builder
  2. From the right-side panel, click on Agent Settings
  3. In the Basic Settings section, configure Voice, LLM Model, Language, and conversation start preference
All changes are automatically saved. Review your settings before going live.