The Conversation page provides a complete history of all inbound, outbound, and web calls handled through the platform. It helps track call activity, monitor agent performance, and review conversation details. The Calls tab under Conversations displays all voice and web call interactions handled by your AI agents. Use this page to track call outcomes, review durations, and investigate individual sessions.Documentation Index
Fetch the complete documentation index at: https://docs.sigmamind.ai/llms.txt
Use this file to discover all available pages before exploring further.
How to Navigate
- Go to the Home Dashboard.
- From the left side panel, click on Conversations.
- Open the Calls tab at the top of the page.
Filters
Use the filter bar at the top to narrow down your call list:| Filter | Description |
|---|---|
| Agent Name | Filter by one or more agents (e.g., Receptionist for Health Insurance, New AI) |
| Date Range | Set a custom start and end date (e.g., Apr 26, 2026 – May 8, 2026) |
| Timezone | Choose your preferred timezone for all timestamps (e.g., Asia/Calcutta GMT+05:30) |
Calls Table
Each row represents a single call interaction. The table includes the following columns:| Column | Description |
|---|---|
| Conversation_ID | Unique numeric identifier for the conversation |
| Source | Origin of the call (e.g., Playground) |
| From phone number | Caller’s phone number — populated for Outbound calls |
| To phone number | Recipient’s phone number — populated for Outbound calls |
| Call type | Type of call — Chat, Web, or Outbound |
| Call ID | Unique string identifier for the call session |
| Call status | Current status of the call (e.g., Ended) |
| Terminated reason | How the call ended — Agent Ended Call or Customer Ended Call |
| Agent Name | The AI agent that handled the call |
| Updated Datetime | Date when the conversation record was last updated |
| Duration (in seconds) | Total length of the call in seconds |
| Start time | Timestamp when the call began |
| End time | Timestamp when the call ended |
Call Types
Chat
Text-based sessions initiated through the Playground interface. Duration is typically
0 seconds as these are non-voice interactions.Web
Calls initiated via a web embed or widget by a customer visiting your site or app.
Outbound
Calls placed by the AI agent to a customer’s phone number. Both
From and To phone numbers are populated.Terminated Reasons
| Reason | Description |
|---|---|
Agent Ended Call | The AI agent terminated the conversation |
Customer Ended Call | The customer or user ended the conversation |
FAQs
Why is the duration 0 for some calls?
Why is the duration 0 for some calls?
Chat-type calls (text sessions in the Playground) show a duration of
0 seconds because they are not voice calls — there is no audio duration to measure.What does 'Playground' source mean?
What does 'Playground' source mean?
Playground indicates the call was initiated from the SigmaMind Playground testing environment, not a live production deployment.
How do I find a specific call?
How do I find a specific call?
Use the Agent Name and Date Range filters together to narrow results. You can also sort by Conversation_ID (descending) to see the most recent calls first.
Can I filter by call duration?
Can I filter by call duration?
Duration-based filtering is not available in the UI. Download the data and apply duration filters in a spreadsheet tool like Excel or Google Sheets.