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The Conversation page provides a complete history of all inbound, outbound, and web calls handled through the platform. It helps track call activity, monitor agent performance, and review conversation details. The Calls tab under Conversations displays all voice and web call interactions handled by your AI agents. Use this page to track call outcomes, review durations, and investigate individual sessions.
Calllogs

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How to Navigate

  1. Go to the Home Dashboard.
  2. From the left side panel, click on Conversations.
  3. Open the Calls tab at the top of the page.

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Filters

Use the filter bar at the top to narrow down your call list:
Click 1 Filter to view or clear any active filters. Use Download to export the current view as a CSV. Click Refresh to reload the latest data.

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Calls Table

Each row represents a single call interaction. The table includes the following columns:

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Call Types

Chat

Text-based sessions initiated through the Playground interface. Duration is typically 0 seconds as these are non-voice interactions.

Web

Calls initiated via a web embed or widget by a customer visiting your site or app.

Outbound

Calls placed by the AI agent to a customer’s phone number. Both From and To phone numbers are populated.

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Terminated Reasons

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FAQs

Chat-type calls (text sessions in the Playground) show a duration of 0 seconds because they are not voice calls — there is no audio duration to measure.
Playground indicates the call was initiated from the SigmaMind Playground testing environment, not a live production deployment.
Use the Agent Name and Date Range filters together to narrow results. You can also sort by Conversation_ID (descending) to see the most recent calls first.
Duration-based filtering is not available in the UI. Download the data and apply duration filters in a spreadsheet tool like Excel or Google Sheets.