Transcription Settings control how audio is processed before it is converted into text. These settings help improve:

• Speech clarity
• Transcription accuracy
• Call quality

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To configure Transcription Settings:

Open your Agent Builder. From the side panel, click Agent Settings. Expand the Transcription Settings section.

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Available Settings

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1. Auto Volume Normalization

Automatically adjusts the speaker’s volume to keep it consistent.

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When to Use

• Callers speak too softly or too loudly
• Users move away from the microphone
• Mobile or real-world environments

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Recommendation

👉 Keep this ON by default for most use cases

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2. Background Noise Filter

Reduces environmental noise such as:

• Fan or AC sounds
• Traffic noise
• Office background chatter

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When to Use

• Noisy environments
• Outdoor calls
• Call centers with background activity

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Recommendation

👉 Enable this if your users are not in a quiet environment

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3. Echo Cancellation

Prevents the system’s audio from being picked up again by the microphone.

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When to Use

• Speakerphone or loudspeaker usage
• Open environments
• Cases where echo is noticeable

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Recommendation

👉 Keep this ON, especially for voice calls

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How to Choose the Right Settings

• Quiet environment (office/home):
  • Noise Filter → Optional
  • Echo Cancellation → ON
  • Volume Normalization → ON
• Noisy environment (call center/outdoor):
  • Noise Filter → ON
  • Echo Cancellation → ON
  • Volume Normalization → ON

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Why These Settings Matter

Poor audio quality can lead to:

• Incorrect transcription
• Misunderstood user intent
• Broken conversation flow

👉 These settings directly impact how well your agent understands users.

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Summary

• Auto Volume Normalization → Keeps audio levels consistent
• Background Noise Filter → Removes environmental noise
• Echo Cancellation → Prevents audio feedback

👉 Recommended setup: Keep all enabled unless you have a specific reason to disable them.