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The Transcription Settings allow you to control how audio is processed before it is converted into text. These settings help improve transcription accuracy by filtering unwanted sounds.
Transcription Settings

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To configure Transcription Settings:

Open your Agent Builder. From the side panel, click Agent Settings. Expand the Transcription Settings section. In Denoising Mode, the system provides two built-in audio filtering options to improve transcription quality.
  • Remove Background Noise – Filters out common environmental sounds while keeping the speaker’s voice clear.
  • Remove Background Noise + Speech – Removes background noise and additional voices to focus on the primary speaker.