Skip to main content
Conversational Flow in SigmaMind AI is built using nodes. Each node represents a step in the agent’s workflow and defines how the agent should behave during a conversation. By connecting nodes together, developers can design structured workflows that control how the AI agent responds, analyzes messages, performs actions, and interacts with external systems. When a new agent is created, the Start Trigger node is automatically added to the canvas. This node acts as the entry point of the workflow. From there, additional nodes can be added and connected to define the full conversation logic. Each node performs a specific function within the agent workflow.

​
Available Nodes

SigmaMind currently supports the following nodes in Conversational Flow: Start Trigger
Defines when the agent workflow begins. Send Response
Sends a message or AI-generated response to the user. Analyze Customer Message
Analyzes the customer’s message to detect intent or understand the request. Wait
Pauses the workflow for a defined period or until the next customer message is received. Branch
Routes the conversation to different paths based on defined conditions. Jump
Redirects the workflow to another node within the flow. Tool Action
Allows the agent to interact with external applications and APIs. Helpdesk Action
Performs actions within connected helpdesk systems such as updating tickets or adding tags.

​
Function Calls Inside Nodes

Some nodes, such as Send Response, allow you to configure Function Calls directly inside the node. These function calls enable the agent to perform real-world actions during a conversation.
Functioncall
Supported function call types include: Voice Action
Control call behavior such as transferring a call or ending a call. Extract Variables
Capture structured data from the conversation for later use in workflows or integrations. Tool Action
Allow the agent to interact with external systems such as CRMs, databases, or scheduling platforms.
Refer to the individual node documentation to learn how to configure and use them within your agent workflows.