Test
The Test section provides comprehensive testing environments to validate your AI agents across different communication channels before deployment.1. Playground
Interactive testing environments for different communication methods to ensure your AI agent performs optimally across all channels.1.1. Voice
Test your AI agent’s voice interactions in a simulated environment. This playground allows you to:- Validate speech recognition accuracy
- Test voice response quality and naturalness
- Simulate phone call scenarios
- Verify voice-specific actions and flows
- Test different accents and speaking patterns
1.2. Chat
Simulate text-based conversations with your AI agent. The chat playground enables you to:- Test conversation flows and logic
- Validate message analysis and responses
- Simulate various customer scenarios
- Test branching and jumping logic
- Verify app and helpdesk actions
1.3. Email
Test your AI agent’s email handling capabilities. This environment allows you to:- Validate email parsing and understanding
- Test automated email responses
- Simulate email-based customer service scenarios
- Test email-specific formatting and templates
- Verify integration with email platforms