Agents in SigmaMind come with a set of configurable settings that define how they behave, speak, and process calls.
These settings allow you to customize the Agent’s personality, control technical parameters, and integrate external systems for advanced workflows.

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Basic Settings

Basic settings define the initial behavior of the Agent in a conversation. Agent Basic Settings
These settings control the first impression your Agent makes in customer interactions.

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Speech Settings

Speech settings allow you to configure how the Agent sounds in voice interactions. Agent Speech Settings
These settings help you align the Agent’s voice with your brand identity and tone.

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Model Settings

Model settings define how the AI generates its responses. Agent Model Settings
These settings are critical for ensuring the Agent stays on-brand and aligned with your business goals.

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Transcription Settings

Transcription settings manage how speech is converted into text for processing. Agent Transcription Settings
Correct transcription is essential for accurate intent recognition and smooth conversations.

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Call Settings

Call settings allow you to control advanced behaviors during live calls. Agent Call Settings
These safeguards ensure calls are efficient, cost-effective, and user-friendly.

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Post-Call Analysis

After each call, SigmaMind can generate analytics and insights.
Post-call analysis helps track performance, measure customer satisfaction, and improve workflows.

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Webhook Integration

Webhooks allow SigmaMind to connect with external systems in real time.
Webhook integration extends the Agent’s functionality beyond SigmaMind, enabling automation across your tech stack.

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Summary

Agent settings in SigmaMind give you full control over:
  • Basic behavior – Who speaks first, default greetings.
  • Speech – Voice, tone, and sound experience.
  • Models – LLMs and global response prompts.
  • Transcription – Language and accuracy for voice-to-text.
  • Call controls – Voicemail handling, silence detection, and call limits.
  • Post-call analysis – Insights and reporting after conversations.
  • Webhooks – Real-time integration with external systems.
By tuning these settings, you can shape how your AI Agent behaves, speaks, and integrates — ensuring conversations are personalized, efficient, and aligned with your business needs.