Create a new conversational test case
API Key is required in header. You can find it in the settings
The unique identifier of the Agent assigned to handle the chat simulation.
"D5D0p7TUs66TTAEAx"
The user prompt that generates the user or customer messages in the chat simulation.
"You are an angry customer who wants to cancel his subscription. "
Criteria used to evaluate whether the agent successfully handled the conversation.
"Agent should acknowledge the request, offer alternatives, and confirm cancellation if the user insists."
The LLM model used to generate Agent responses during the chat simulation. For priority models of OpenAI, please use the suffix '-fast-tier' after the model name, eg: gpt-4o-mini-fast-tier
"gpt-4o-mini"
List of mock data variables used to simulate external inputs during the chat.
[
{
"variableName": "customer_name",
"value": "John Doe"
},
{
"variableName": "account_status",
"value": "active"
}
]The number of times the simulation should run with this test case. Default is 1.
5
OK
Unique identity for a test case
"tc_d17T6uReChpyfFeP"
Assigned agent for current campaign
{
"name": "Demo Agent",
"agentId": "mJzLaPEo425lieb9",
"status": "Testing"
}Workspace to which the user belongs
"org_V6eZ2zg8ziDx5pft"
LLM Model used to generate the Agent response during the chat simulation
"gpt-4o-mini"
List of mock data variables used to simulate external inputs during the chat.
[
{
"variableName": "customer_name",
"value": "John Doe"
},
{
"variableName": "account_status",
"value": "active"
}
]User prompt used to generate the Customer queries during the chat simulation
"You are an angry customer who wants to cancel his subscription. "
The number of times the chat simulation should run with this test case.
5
Criteria used to evaluate whether the agent successfully handled the conversation.
"Agent should acknowledge the request, offer alternatives, and confirm cancellation if the user insists."