Retrieves the full details of a single QA rule by qaRuleId. Returns the rule configuration including its evaluation criteria, expected value, and agents it will be applied to.
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The unique identifier of the QA rule to retrieve.
OK
The unique identifier of the QA rule.
"rule_YYdKgw1masomMfe8"
The unique identifier of the workspace this QA rule belongs to.
"org_V6eZ2zg8ziDx5pft"
The name of the QA rule, used to identify it in rule lists and evaluation reports.
"Tone & Professionalism Check"
A brief explanation of what this QA rule evaluates and its intended purpose.
"Ensures agents maintain a professional and empathetic tone throughout the conversation."
The specific criteria or rubric used to evaluate agent responses against this rule.
"Evaluate whether agent greeted the customer by name, avoided interrupting, and closed with a resolution summary."
The expected evaluation result that determines whether the QA rule is satisfied. When the evaluation criteria returns a result matching this expected value, the interaction is marked as a Success; otherwise it is marked as a Fail.
true