Creates a new QA rule with the specified configuration. Define the rule’s evaluation criteria and expected result. Returns the created QA rule, including its qaRuleId for subsequent get, update, delete, and issue-listing calls.
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The name of the QA rule, used to identify it in rule lists and evaluation reports.
"Tone & Professionalism Check"
The specific criteria used to evaluate agent responses against this rule.
"Evaluate whether agent greeted the customer by name, avoided interrupting, and closed with a resolution summary."
List of agent Ids on which QA rule would apply
["D5D0p7TUs66TTAEAx"]A brief explanation of what this QA rule evaluates and its intended purpose.
"Ensures agents maintain a professional and empathetic tone throughout the conversation."
The expected outcome of the evaluation criteria that determines a successful QA result. Set to true if the evaluation criteria returning true should be treated as a Success, or false if the evaluation criteria returning true should be treated as a Fail. Default is true.
true, false true
OK
The unique identifier of the QA rule.
"rule_YYdKgw1masomMfe8"
The unique identifier of the workspace this QA rule belongs to.
"org_V6eZ2zg8ziDx5pft"
The name of the QA rule, used to identify it in rule lists and evaluation reports.
"Tone & Professionalism Check"
A brief explanation of what this QA rule evaluates and its intended purpose.
"Ensures agents maintain a professional and empathetic tone throughout the conversation."
The specific criteria or rubric used to evaluate agent responses against this rule.
"Evaluate whether agent greeted the customer by name, avoided interrupting, and closed with a resolution summary."
The expected evaluation result that determines whether the QA rule is satisfied. When the evaluation criteria returns a result matching this expected value, the interaction is marked as a Success; otherwise it is marked as a Fail.
true