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GET
/
v1
/
qa-issues
/
{qaIssueId}
Get QA Issue
curl --request GET \
  --url https://api.sigmamind.ai/v1/qa-issues/{qaIssueId} \
  --header 'X-API-Key: <api-key>'
{
  "qaIssueId": "issue_1fueLBh6mJxwLbe1",
  "qaRuleId": "rule_YYdKgw1masomMfe8",
  "workspaceId": "org_GdDTrzEppfUfSZPE",
  "agentId": "D5D0p7TUs66TTAEAx",
  "callId": "call-H0eS7imseNUp0jCM",
  "channel": "voice",
  "result": "Fail",
  "remarks": "Agent failed to acknowledge the customer's frustration before proceeding with troubleshooting.",
  "qaRuleSnapshot": {
    "qaRuleId": "rule_YYdKgw1masomMfe8",
    "workspaceId": "org_V6eZ2zg8ziDx5pft",
    "ruleName": "Tone & Professionalism Check",
    "ruleDescription": "Ensures agents maintain a professional and empathetic tone throughout the conversation.",
    "agents": [
      {
        "name": "New AI Agent",
        "agentId": "agent_D5D0p7TUs66TTAEAx",
        "status": "Live"
      }
    ],
    "evaluationCriteria": "Evaluate whether agent greeted the customer by name, avoided interrupting, and closed with a resolution summary.",
    "expectedValue": true
  }
}

Documentation Index

Fetch the complete documentation index at: https://docs.sigmamind.ai/llms.txt

Use this file to discover all available pages before exploring further.

Authorizations

​
X-API-Key
string
header
required

Authenticate every request by passing your API key in the X-API-Key header. To get your key, go to Dashboard → API Keys and create or copy your Production API key.

Path Parameters

​
qaIssueId
string
required

The unique identifier of the QA issue to retrieve.

Response

OK

​
qaIssueId
string

The unique identifier of the QA issue.

Example:

"issue_1fueLBh6mJxwLbe1"

​
qaRuleId
string

The unique identifier of the QA rule that triggered this issue.

Example:

"rule_YYdKgw1masomMfe8"

​
workspaceId
string

The unique identifier of the workspace in which this QA issue was raised.

Example:

"org_GdDTrzEppfUfSZPE"

​
agentId
string

The unique identifier of the agent whose interaction triggered this QA issue.

Example:

"D5D0p7TUs66TTAEAx"

​
callId
string

The unique identifier of the call or chat associated with this QA issue.

Example:

"call-H0eS7imseNUp0jCM"

​
channel
enum<string>

The communication channel through which the interaction occurred that raised this QA issue.

Available options:
chat,
voice
Example:

"voice"

​
result
enum<string>

The outcome of the QA evaluation for this issue. Reflects whether the agent's interaction met or failed the associated QA rule's evaluation criteria.

Available options:
Success,
Fail
Example:

"Fail"

​
remarks
string

Additional remarks or context provided by the evaluator regarding this QA issue.

Example:

"Agent failed to acknowledge the customer's frustration before proceeding with troubleshooting."

​
qaRuleSnapshot
object