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QA Issues
Get QA Issue
Retrieves the full details of a single QA issue by qaIssueId. Returns the issue record including its associated QA rule, status, reasons, and any metadata captured at detection time.
GET
/
v1
/
qa-issues
/
{qaIssueId}
Get QA Issue
curl --request GET \ --url https://api.sigmamind.ai/v1/qa-issues/{qaIssueId} \ --header 'X-API-Key: <api-key>'
{ "qaIssueId": "issue_1fueLBh6mJxwLbe1", "qaRuleId": "rule_YYdKgw1masomMfe8", "workspaceId": "org_GdDTrzEppfUfSZPE", "agentId": "agent_D5D0p7TUs66TTAEAx", "callId": "call-H0eS7imseNUp0jCM", "channel": "voice", "result": "Fail", "remarks": "Agent failed to acknowledge the customer's frustration before proceeding with troubleshooting.", "qaRuleSnapshot": { "qaRuleId": "rule_YYdKgw1masomMfe8", "workspaceId": "org_V6eZ2zg8ziDx5pft", "ruleName": "Tone & Professionalism Check", "ruleDescription": "Ensures agents maintain a professional and empathetic tone throughout the conversation.", "agents": [ { "name": "New AI Agent", "agentId": "agent_D5D0p7TUs66TTAEAx", "status": "Live" } ], "evaluationCriteria": "Evaluate whether agent greeted the customer by name, avoided interrupting, and closed with a resolution summary.", "expectedValue": true }}
Authenticate every request by passing your API key in the X-API-Key header. To get your key, go to Dashboard → API Keys and create or copy your Production API key.
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