This document provides a step-by-step guide for developers on how to integrate the Gorgias customer service platform with the SigmaMind AI platform. This integration allows for seamless synchronization of Gorgias data, such as macros, ticket tags, rules, and helpdesk FAQs, with your SigmaMind AI agents.

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Table of Contents

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Prerequisites

  • An active Gorgias account.
  • Access to the Gorgias dashboard with administrative privileges.
  • An active SigmaMind AI account.

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Integration Steps

Follow these steps to integrate Gorgias with SigmaMind AI:

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1. Access Gorgias Settings

From your Gorgias dashboard, locate and click on “Settings”.

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2. Navigate to App Store

Within the “Settings” menu, select “App Store”.

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3. Search for SigmaMind AI

In the Gorgias App Store, use the search bar to find “Sigma” or “SigmaMind”. The “SigmaMind AI” app should appear in the search results.

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4. Connect the App

Click on the “SigmaMind AI” app from the search results, then select “Connect App”.

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5. Authorize Permissions

A prompt will appear requesting various permissions for SigmaMind AI to access your Gorgias data. These permissions are critical for the synchronization process. The permissions typically include access to:

  • Gorgias macros (response templates)
  • Ticket tags
  • Rules
  • Helpdesk FAQs

This synchronization ensures that any changes made in Gorgias are automatically reflected and updated in your SigmaMind AI agents.

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6. Confirm Authorization

Carefully review the requested permissions to understand the data access being granted. Once reviewed, click “Authorize” to proceed with the integration.

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7. Verify Connection

To confirm that the integration was successful, perform the following steps:

  1. Go back to “Settings”.
  2. Select “HTTP Integration”.
  3. Under “HTTP Integration,” click on the “Manage” tab.
  4. You should see that the “SigmaMind AI” app is listed and “turned on”, indicating a successful connection.

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Synchronization Details

The integration facilitates a one-click installation and ensures continuous synchronization of the following Gorgias entities with your SigmaMind AI agents:

  • Macros: Response templates created in Gorgias are synced to SigmaMind AI.
  • Ticket Tags: Tags used for categorizing tickets in Gorgias are available in SigmaMind AI.
  • Rules: Automation rules defined in Gorgias are synchronized.
  • Helpdesk FAQs: Frequently asked questions and their answers managed in Gorgias are integrated into SigmaMind AI.

This automatic synchronization ensures that your AI agents always have the most up-to-date information from your Gorgias helpdesk.

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Troubleshooting

If you encounter issues during the integration process:

  • Permissions: Ensure all requested permissions were granted during the authorization step.
  • App Status: Verify that the “SigmaMind AI” app is “turned on” under “HTTP Integration” -> “Manage” in Gorgias settings.
  • Gorgias/SigmaMind AI Status: Check the status pages for both Gorgias and SigmaMind AI for any ongoing service disruptions.
  • Contact Support: If the issue persists, contact the support teams for Gorgias or SigmaMind AI for further assistance.