> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sigmamind.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Observe Overview

> Learn how to monitors chat & calls.

# Overview

The Observe section provides comprehensive monitoring and analytics capabilities to track your AI agent's performance and customer interactions.

## 1. Conversations

Monitor and analyze customer interactions across all channels to ensure optimal performance and customer satisfaction.

### 1.1. Monitor Conversations

Real-time and historical conversation monitoring with:

* Live conversation tracking and oversight
* Conversation thread visualization
* Agent response quality assessment
* Customer satisfaction scoring
* Issue identification and flagging
* Multi-channel conversation aggregation
* Search and filtering capabilities
* Conversation export and archiving

## 2. Analytics

Comprehensive analytics and reporting tools to gain insights into your AI agent's performance and customer behavior patterns.

### 2.1. Analyze Conversations / Calls

Detailed analysis of customer interactions providing:

* Conversation outcome classification
* Response time and resolution metrics
* Customer sentiment analysis throughout conversations
* Agent accuracy and effectiveness scoring
* Common issue identification and trending
* Peak usage time analysis
* Channel performance comparison
* Customer journey mapping
* Success rate tracking by conversation type
* Automated insights and recommendations
* Custom reporting and dashboard creation
* Data export for external analysis tools