> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sigmamind.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Chat logs

The \*\*Chat \*\*under Conversations displays all text-based interactions handled by your AI agents. Use this page to browse conversations across multiple channels, filter by agent or date, and review individual chat sessions.

<Frame>
  <img src="https://mintcdn.com/sigmamindai/NAvWXFjx0aiBgyrX/images/agents/chats.png?fit=max&auto=format&n=NAvWXFjx0aiBgyrX&q=85&s=eef7a8cf6cae3e06098d143c62bc1a94" alt="Chats" width="1913" height="907" data-path="images/agents/chats.png" />
</Frame>

## How to Navigate

1. Go to the Home Dashboard.
2. From the left side panel, click on **Conversations**.
3. Open the **Chats** tab at the top of the page.

## Common Use Cases

* Monitor agent chat performance.
* Review customer conversation history.
* Track active and completed conversations.
* Analyze communication activity across channels.
* Audit customer support interactions for quality assurance.

## Status Indicators

* **Updated Datetime** → Displays the latest activity timestamp for the conversation.
* **Channel**  → Indicate the communication channel used for the conversation.
* **Agent Name** → Shows which AI agent or support workflow handled the interaction.

***

## Filters

Use the filter bar at the top to narrow down your chat list:

| Filter         | Description                                                                        |
| -------------- | ---------------------------------------------------------------------------------- |
| **Channels**   | Filter by one or more channel types — `chat`, `email`, or `phone`                  |
| **Agent Name** | Filter by one or more agents (e.g., *Receptionist for Health Insurance*, *New AI*) |
| **Date Range** | Set a custom start and end date (e.g., Apr 1, 2026 – May 8, 2026)                  |
| **Timezone**   | Choose your preferred timezone for all timestamps (e.g., Asia/Calcutta GMT+05:30)  |

<Tip>
  Click **1 Filter** to view or clear any active filters. Use **Download** to export the current view as a CSV. Click **Refresh** to reload the latest data.
</Tip>

***

## Chats Table

Each row represents a single chat conversation. The table includes the following columns:

| Column               | Description                                                                         |
| -------------------- | ----------------------------------------------------------------------------------- |
| **Conversation\_ID** | Unique numeric identifier for the conversation                                      |
| **Source**           | Origin of the conversation (e.g., *Playground*)                                     |
| **Channel**          | The channel through which the conversation took place — `Chat`, `Email`, or `Phone` |
| **Agent Name**       | The AI agent that handled the conversation                                          |
| **Updated Datetime** | Date when the conversation record was last updated                                  |

***

## Channels

<CardGroup cols={3}>
  <Card title="Chat" icon="comment-dots">
    Text conversations initiated through a chat widget, web embed, or the SigmaMind Playground.
  </Card>

  <Card title="Email" icon="envelope">
    Conversations that originated from or were handled via email threads.
  </Card>
</CardGroup>

<Note>
  Use the **Agent Name** and **Date Range** filters together to quickly find what you're looking for.
</Note>

***

## FAQs

<AccordionGroup>
  <Accordion title="What does 'Playground' source mean?">
    *Playground* indicates the conversation was initiated from the SigmaMind Playground testing environment, not a live production deployment.
  </Accordion>

  <Accordion title="How do I view the full content of a chat?">
    Click on any row in the Chats table to open the full conversation transcript and details.
  </Accordion>

  <Accordion title="Can I filter chats by a specific channel only?">
    Yes — use the **Channels** filter at the top to select one or more channels (`chat`, `email`, `phone`). Deselect channels to exclude them from the results.
  </Accordion>

  <Accordion title="Why do all conversations show the same date?">
    If you see many conversations with the same **Updated Datetime**, it typically means a batch of test conversations were created together in the Playground during that session.
  </Accordion>
</AccordionGroup>