> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sigmamind.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Calls Logs

The Conversation page provides a complete history of all inbound, outbound, and web calls handled through the platform. It helps track call activity, monitor agent performance, and review conversation details.

The **Calls** tab under Conversations displays all voice and web call interactions handled by your AI agents. Use this page to track call outcomes, review durations, and investigate individual sessions.

<Frame>
  <img src="https://mintcdn.com/sigmamindai/n8hGJBZRJ72fzRTY/images/agents/calllogs.png?fit=max&auto=format&n=n8hGJBZRJ72fzRTY&q=85&s=3080423726a893677621188f71473890" alt="Calllogs" width="1919" height="913" data-path="images/agents/calllogs.png" />
</Frame>

## How to Navigate

1. Go to the Home Dashboard.
2. From the left side panel, click on **Conversations**.
3. Open the **Calls** tab at the top of the page.

***

## Filters

Use the filter bar at the top to narrow down your call list:

| Filter         | Description                                                                        |
| -------------- | ---------------------------------------------------------------------------------- |
| **Agent Name** | Filter by one or more agents (e.g., *Receptionist for Health Insurance*, *New AI*) |
| **Date Range** | Set a custom start and end date (e.g., Apr 26, 2026 – May 8, 2026)                 |
| **Timezone**   | Choose your preferred timezone for all timestamps (e.g., Asia/Calcutta GMT+05:30)  |

<Tip>
  Click **1 Filter** to view or clear any active filters. Use **Download** to export the current view as a CSV. Click **Refresh** to reload the latest data.
</Tip>

***

## Calls Table

Each row represents a single call interaction. The table includes the following columns:

| Column                    | Description                                                      |
| ------------------------- | ---------------------------------------------------------------- |
| **Conversation\_ID**      | Unique numeric identifier for the conversation                   |
| **Source**                | Origin of the call (e.g., *Playground*)                          |
| **From phone number**     | Caller's phone number — populated for Outbound calls             |
| **To phone number**       | Recipient's phone number — populated for Outbound calls          |
| **Call type**             | Type of call — `Chat`, `Web`, or `Outbound`                      |
| **Call ID**               | Unique string identifier for the call session                    |
| **Call status**           | Current status of the call (e.g., `Ended`)                       |
| **Terminated reason**     | How the call ended — `Agent Ended Call` or `Customer Ended Call` |
| **Agent Name**            | The AI agent that handled the call                               |
| **Updated Datetime**      | Date when the conversation record was last updated               |
| **Duration (in seconds)** | Total length of the call in seconds                              |
| **Start time**            | Timestamp when the call began                                    |
| **End time**              | Timestamp when the call ended                                    |

***

## Call Types

<CardGroup cols={3}>
  <Card title="Chat" icon="comment">
    Text-based sessions initiated through the Playground interface. Duration is typically `0` seconds as these are non-voice interactions.
  </Card>

  <Card title="Web" icon="globe">
    Calls initiated via a web embed or widget by a customer visiting your site or app.
  </Card>

  <Card title="Outbound" icon="phone-arrow-up-right">
    Calls placed by the AI agent to a customer's phone number. Both `From` and `To` phone numbers are populated.
  </Card>
</CardGroup>

***

## Terminated Reasons

| Reason                | Description                                 |
| --------------------- | ------------------------------------------- |
| `Agent Ended Call`    | The AI agent terminated the conversation    |
| `Customer Ended Call` | The customer or user ended the conversation |

## FAQs

<AccordionGroup>
  <Accordion title="Why is the duration 0 for some calls?">
    Chat-type calls (text sessions in the Playground) show a duration of `0` seconds because they are not voice calls — there is no audio duration to measure.
  </Accordion>

  <Accordion title="What does 'Playground' source mean?">
    *Playground* indicates the call was initiated from the SigmaMind Playground testing environment, not a live production deployment.
  </Accordion>

  <Accordion title="How do I find a specific call?">
    Use the **Agent Name** and **Date Range** filters together to narrow results. You can also sort by **Conversation\_ID** (descending) to see the most recent calls first.
  </Accordion>

  <Accordion title="Can I filter by call duration?">
    Duration-based filtering is not available in the UI. Download the data and apply duration filters in a spreadsheet tool like Excel or Google Sheets.
  </Accordion>
</AccordionGroup>