> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sigmamind.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Monitor Campaign Calls

> Learn how to track, manage, and review the progress of outbound call campaigns in SigmaMind.

After creating a campaign, you can track its progress and results in real-time from the **Campaigns for Outbound Calls** dashboard.

This section provides live updates and final statistics for every campaign.

***

## Step 1: Campaign Status

Each campaign displays a **Status badge** showing its current state:

* **scheduled** – A start date and time are set. The campaign will begin automatically.
* **in\_progress** – Calls are actively being placed according to concurrency.
* **completed** – All calls have finished and the campaign is closed.

***

## Step 2: Key Metrics on the Dashboard

For every campaign, the dashboard displays:

* **Total Calls** – Number of outbound calls in the campaign.
* **Campaign Name** - Name of the campaign
* **# Completed** – Calls that reached a final outcome.
* **# Picked** – Calls successfully answered by recipients.
* **# Voicemail** – Calls that ended in voicemail/answering machine.
* **Outbound Phone Number (sipPhoneNumber)** – The SIP caller ID used.
* **Last Modified** - Date and time of the last update
  <Frame>
    <img src="https://mintcdn.com/sigmamindai/n8hGJBZRJ72fzRTY/images/agents/campaign.png?fit=max&auto=format&n=n8hGJBZRJ72fzRTY&q=85&s=ea3c9b1d47f545998ef5d62c30123da3" alt="Campaign" width="1919" height="913" data-path="images/agents/campaign.png" />
  </Frame>

<Note>
  These figures **update in real time** as calls progress.
</Note>

***

## Step 3: Open Detailed Campaign View

Click a **Campaign Name** to open detailed call records, including:

* Recipient’s number
* Start and end timestamps
* Call outcome (`answered`, `voicemail`, `failed`, etc.)
* Termination reason
* Call duration

<Frame>
  <img src="https://mintcdn.com/sigmamindai/n8hGJBZRJ72fzRTY/images/agents/monitorcampaign.png?fit=max&auto=format&n=n8hGJBZRJ72fzRTY&q=85&s=d86d8c9136e2e2691493d681d4f23e6e" alt="Monitorcampaign" width="1919" height="913" data-path="images/agents/monitorcampaign.png" />
</Frame>

### Viewing a Call in Detail

Click any **Call ID** to open a side panel with full details of that call, including:

* **Call date, time, and duration**
* **From / To numbers** – Agent's outbound number and recipient's number
* **Recording** – Download or playback the call audio

The panel has 5 tabs for deeper inspection:

| Tab                   | What you'll find                                                          |
| :-------------------- | :------------------------------------------------------------------------ |
| **Transcript**        | Full conversation between the AI agent and the recipient, with timestamps |
| **Node Logs**         | Step-by-step flow of nodes the agent executed during the call             |
| **Dynamic Variables** | Variables used or updated during the call                                 |
| **Analysis**          | Call performance summary and insights                                     |
| **System Logs**       | Technical logs including STT, LLM, and TTS latency per message            |

<Frame>
  <img src="https://mintcdn.com/sigmamindai/n8hGJBZRJ72fzRTY/images/agents/detailcampaign.png?fit=max&auto=format&n=n8hGJBZRJ72fzRTY&q=85&s=76378831dedac4fc46e8d8aeb855beda" alt="Detailcampaign" width="1919" height="913" data-path="images/agents/detailcampaign.png" />
</Frame>

## Example Use Cases

* Marketing managers tracking conversion campaigns.
* Customer service teams monitoring service update campaigns.
* Healthcare organizations verifying appointment reminders.