> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sigmamind.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Helpdesk Action

The **Helpdesk Action** node allows the AI agent to interact with integrated helpdesk systems.

This node can automatically update or manage support tickets during a conversation.

Supported integrations may include platforms such as **Zendesk** or **Gorgias**.

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  <img src="https://mintcdn.com/sigmamindai/U5AJmAivvOQx2d1-/images/agents/ha.png?fit=max&auto=format&n=U5AJmAivvOQx2d1-&q=85&s=c630dcc63a53b20acd459a8c604bafb2" alt="Ha" width="2380" height="2380" data-path="images/agents/ha.png" />
</Frame>

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## **When to Use**

Use **Helpdesk Action** when the agent needs to:

* Add tags to support tickets
* Update ticket status
* Assign tickets to support teams
* Snooze or delay tickets
* Add internal notes

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## **How to Configure**

1. Select **Helpdesk Action** from the node panel.
2. Select the action you want the agent to perform.
3. Connect the node to the next step in the workflow.

When the workflow reaches this node, the selected helpdesk operation is executed automatically.

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## **Example**

Example actions include:

ticket\_add\_tag

ticket\_assign

ticket\_snooze

ticket\_update\_status

These actions help automate customer support workflows.